The Technical Compliance Officer (TCO) is responsible for ensuring that the organisation’s gaming platforms, products, integrations, content, and technical operations comply with all applicable regulatory, technical, security, and certification requirements across the jurisdictions in which the company operates or seeks licensing. This role is critical in maintaining the integrity, security, fairness, and regulatory compliance of the organisation’s gaming ecosystem.

The TCO oversees adherence to relevant Remote Gaming Technical Standards, Random Number Generator (RNG) certification frameworks, game fairness and payout requirements, information security controls, systems integrity and availability standards, as well as interoperability and regulatory reporting obligations. The role further ensures that platform certification processes for B2B, B2C, and aggregated content solutions are effectively managed and maintained.

Acting as the primary liaison between Compliance, Product, Development, Quality Assurance, and external regulatory bodies and testing laboratories, the TCO ensures that technical compliance obligations are clearly understood, appropriately implemented, rigorously tested, adequately evidenced, and sustainably maintained throughout the product lifecycle. Through proactive governance and oversight, the TCO supports the organisation’s commitment to regulatory excellence, operational resilience, and responsible gaming practices.

• Minimum 5–7 years’ experience in a compliance role within regulated industries, preferably gambling, betting, or gaming
• Strong experience working with local and international regulatory bodies
• Proven track record of implementing compliance programs, policies, and procedures
• Experience conducting regulatory risk assessments, audits, and investigations
• Knowledge of corporate governance, licensing requirements, and regulatory reporting obligations
• Experience liaising with external regulators and managing regulatory filings
• Ability to manage multiple stakeholders and complex compliance issues

• Excellent Communicator (written & spoken)
• Honesty & Integrity
• Proactive
• Highly Organised
• Proactive and Solution-Oriented
• Interpersonally Effective
• Problem Solving and Analytical Thinking
• Detail-oriented
• Process driven

• Bachelor’s degree in law, Risk Management, Compliance, Business Administration, or related field

Advantageous Skills

• Professional compliance certification (e.g., CAMS, ICA, ACAMS, or equivalent)

Key Objectives of the role

• Ensure the company’s operations comply with local and international regulatory requirements
• Assure multi-jurisdictional technical compliance across
• Interpret, translate, and operationalize technical regulatory requirements into actionable engineering tasks.
• Drive certification and recertification activities, ensuring zero avoidable delays or findings.
• Maintain authoritative documentation on regulatory requirements and controls.
• Identify regulatory gaps, risks, and deviations, propose remediation, track closure.
• Ensure compliant change management for regulated systems and modules.
• Serve as a technical subject-matter expert (SME) for regulatory audits, inspections, and renewals.
  

Regulatory Analysis & Interpretation

• Continuously monitor and analyse technical regulations, standards, directives, guidance notes, testing protocols, and certification frameworks in all active and target jurisdictions.
• Translate highly technical requirements into clear internal obligations (controls, processes, engineering tasks).
• Maintain a structured register of jurisdictional technical requirements (e.g., RNG entropy, logging standards, game fairness, RGS requirements, monitoring obligations, availability, penetration testing).
• Identify conflicts or discrepancies between jurisdictions and propose harmonised solutions where possible.
  

Certification & Laboratory Engagement‍

• Coordinate all technical certifications with recognised test laboratories.
• Prepare and deliver required documentation, artefacts, evidence, and configurations for lab submissions.
• Maintain accurate test lab scoping documentation (game maths, RNG descriptions, platform architecture, communication protocols, logging schemas).
• Manage timelines, ensure all product updates requiring recertification are identified early.
• Track lab queries, provide clarifications, route technical queries to engineering where needed.
• Maintain post-certification repository and ensure certificates remain valid and up-to-date.
  

Technical Requirements Governance

• Develop internal technical compliance standards based on regulatory obligations (logging, encryption, session management, data retention, monitoring, game fairness).
• Maintain a compliance-by-design framework integrated into development life cycle (SDLC).
• Create or update compliance checklists for new features, games, content integrations, and platform changes.
• Ensure all regulatory requirements are baselined into product and engineering roadmaps.
  

Technical Risk Identification & Oversight

• Conduct technical risk assessments for new jurisdictions, products, content providers, and integrations.
• Identify compliance gaps or deviations in architecture, infrastructure, security, or implementation.
• Recommend corrective actions and track remediation through closure.
  

Change Management & Release Oversight

• Review and approval of change requests for regulated systems, ensuring changes are compliant before deployment.
• Ensure releases requiring regulatory notification or recertification are flagged early.
• Validate change evidence, test results, regression outcomes, and rollback procedures.
• Maintain jurisdiction-level maps of what requires notification, approval, or recertification prior to release.
  

Audit & Assurance

• Act as the primary interface between Technical, Legal/Compliance, QA, Product, DevOps, Security, and external regulators or test labs.
• Provide guidance during product design and architectural changes.
• Ensure QA test plans incorporate technical compliance test cases.
• Support product teams in early-phase scoping to avoid later regulatory non-compliance.
  

Internal Collaboration & SME Support

• Act as the primary interface between Technical, Legal/Compliance, QA, Product, DevOps, Security, and external regulators or test labs.
• Provide guidance during product design and architectural changes.
• Ensure QA test plans incorporate technical compliance test cases.
• Support product teams in early-phase scoping to avoid later regulatory non-compliance.
  

Incident, Outage & Breach Response

• Act as the primary interface between Technical, Legal/Compliance, QA, Product, DevOps, Security, and external regulators or test labs.
• Provide guidance during product design and architectural changes.
• Ensure QA test plans incorporate technical compliance test cases.
• Support product teams in early-phase scoping to avoid later regulatory non-compliance.
  

Documentation & Knowledge Management

• Maintain jurisdictional knowledge base:
• Technical standards
• Reporting requirements
• Certification conditions
• Security and logging obligations
• Integration requirements
• Build internal technical compliance training materials.
• Provide structured updates to executives and relevant teams.